The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic - Peter Drucker

The Dance of the Blind Reflex

Flicking through some literature on quality improvement recently I came across a quote from quality expert Harold F Dodge - "you cannot inspect quality into a product". The simple central message made me pause. It has a particular potency in the context of the recent high profile quality of care concerns in the NHS. So much energy has revolved around what the inspectors and regulators are doing that it seems we are missing the point about how to improve quality.  

My thoughts turned to Joseph Juran's Quality Trilogy which still has currency today.  The trilogy holds that, in complex social systems, three elements need to be brought together for improvements to be realised - quality planning, quality control and quality improvement. When working well, and in synergy, they can stimulate a dynamic energy to drive improvement. 

Continue reading
Recent comment in this post
Guest — Fraser Mitchell
I like the Dodge quote. Having had some training on Lean approaches to quality improvement I am aware that checking/audit work is... Read More
Wednesday, 07 August 2013 11:02

The Birth of TurningTides

Launching an independent consultancy and coaching business after years in the NHS can be daunting.  One year on and this ancient Buddhist wisdom sums it up:

"If we are facing in the right direction all we have to do is keep on walking".

Perhaps in my case it should be 'keep on rowing'! 

My first year was one of discovery and delight.  Discovery in terms of exploring how to transfer what I learnt in the public sector to this new business context and delight in learning what my clients value most.   

Continue reading
Recent Comments
Guest — Sonja Mitchell
It's been great working with you Eileen. I've been interested to see the commonality in our approach, often it's all about asking ... Read More
Thursday, 01 August 2013 12:42
Guest — Eileen
Thanks for your comment Sonja. Open hearted inquiry definitely paves the way for deeper understanding. It brings people together... Read More
Saturday, 03 August 2013 20:34

By accepting you will be accessing a service provided by a third-party external to