Managing quality in healthcare seems like a rather sedate affair in the academic literature. In my experience it’s more like trying to control a herd of wild horses!
I know….sounds a bit dramatic.
But this is how I see it when I reflect back on my service management days. It’s important to keep control of all the key elements of quality to achieve genuine service improvement. The challenge for all leaders in healthcare is to maintain a steady hand.
The wild horses I’m referring to are the Six Dimensions of Quality —