The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic - Peter Drucker

The TurningTides Blog

Ideas and inspiration from Turning Tides

Context and service improvement: Why a systemic lens helps

Context and service improvement: Why a systemic lens helps

Most of what's written on the subject of service improvement tells us that what works in one setting is unlikely to work in another. At least not without some modification. Consideration of context is as important as programme design when facilitating change. 

Emotional intelligence enables the leader to humanise the connection between the goal for improvement and those implementing the changes. But sometimes the voice of the system can thwart even the most engaging of leaders. Ever experienced that? No matter what you do, the team just can't move forward?

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Helping change leaders find their way through complexity

 

lighthouse 4

Whether responsible for leading it or involved in implementing it, planned change can be overwhelming and isolating regardless of your experience and competence as a leader. So it's a major focus for TurningTides. Our Executive Coaching Framework comprises three elements - individual, relational and systemic. It's the systemic element that I want to focus on in this post.

Leaders can lose their bearings in organisational complexity 

Work environments are complex these days. Organisational boundaries are less clearly defined as services integrate and centralise in pursuit of greater collaboration and efficiency. Leading change in this context can be pretty demanding. There's a lot to think about, not least of which is connecting with, and maintaining positive relationships with the people involved in the changes.

In reality 'planned change' is a bit of a misnomer. The complex adaptive nature of systems means that the environment within which organisations operate is constantly changing and the human response, both inside and outside the organisation, tends to be unpredictable.

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When Sally met Henning: Bringing Dementia into our Social Consciousness

 

Where memories goThe Trobled Man


 Last night Sally Magnussen met Henning Mankell and in doing so brought the topic of dementia into our collective social consciousness. They didn't actually meet in person. At least not as far as I know, but they came together as part of my Saturday night viewing, and I cried during both shows. 

The first was watching Sally read extracts from her deeply moving book - 'Where Memories Go' - at The Borders Book Festival in Melrose. The second was a couple of hours later when I watched  Krister Henriksson play the iconic Swedish detective, Kurt Wallander on TV who had just received a diagnosis of Alzheimer's Disease (9pm BBC4).

Sally, the daughter of the esteemed (late) Journalist and TV presenter Magnus Magnussen,

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